Various factors will be assessed when determining if a prescription renewal is medically appropriate. For example, your healthcare provider may want to know when it was you last took your medication, when you had your last in person physical and if you have had appropriate lab testing.

When you request a prescription renewal, you will need to provide an image of your last prescription either in the form of a prescription label or a screenshot from your medical records.

There may also be a limit to the number of renewal requests that a provider can evaluate in a pay-per-virtual visit.

The day supply for the medication will be determined through the healthcare assessment and maybe between 30 days to 3 months depending on what is medically appropriate as assessed by your online provider.

Any controlled substances. Controlled substances include medications like Adderall (Vyvanse), anti-anxiety medications such as Xanax or testosterone.

Prescriptions for zopiclone will also not be provided. We encourage you to see an in person provider for this prescription.

If you're experiencing a mental health crisis, please go to your local emergency room immediately or call 911.

Doctor's notes may be provided at the discretion of the physician. Doctors notes will not be provided for extended periods of time off and will not be provided for disability or employment insurance claims (such as Ontario works). Please see an in person physician for these concerns.

No. Prescriptions are subject to a medical consultation and will be prescribed only when medically appropriate.